999 Automotive Returns Policy
WHAT can be returned?
Not all items are subject to our standard returns policy. Items that are special order are subject to a return policy outline between 999 Automotive and the customer at time of purchase.
Once a product has been test fitted, installed or used it can no longer be returned.
WHEN do items need to be returned by?
Customers have 14 days from the day they receive their order to lodge a "request for return" with 999 Automotive.
WHERE do items need to be returned to?
Once "request for return" has been approved by 999 Automotive customers must arrange for their item(s) to be sent to 123 John Street, Lidcombe NSW 2141
HOW do customers return items?
All returns must be accompanied with the original invoice for the item(s) they wish to return.
SHIPPING for returns?
All return shipping costs are to be paid by the customers. However, in the event that an incorrect item has been sent by 999 Automotive and associated distribution partners. 999 Automotive will cover return shipping costs.
For customer who purchase using the PayPal payment gateway may be eligible for shipping return compensation with PayPal. Please visit PayPal website for more info: https://www.paypal.com/au/webapps/mpp/returns
CREDIT for returns?
Customers will be credited through the original gateway purchase method.
Instore return option?
Customers are more than welcome to return items in person providing that the "request for return" has already been approved by 999 Automotive.
All returns must be in original package. Packaging that is damaged and in an "unsellable" condition will incur a 20% repackaging fee.
999 Automotive cannot be held accountable for any additional costs involved outside the original purchase. This includes, but not limited to loss of income, additional transport costs, labour costs or any other costs directly or indirectly associated with the original purchase.
By purchasing from 999 Automotive you agree to the Return Policy outlined above.